Try rebooting your device. If it still doesn’t connect, perform a Hard Reset by holding the Home button for 20 seconds. (Note: Hard Reset clears cache and resolves most issues.

Perform a Hard Reset by pressing and holding the Home button for about 20 seconds. (Note: Hard Reset clears cache and often resolves connection issues.)

With the device on, hold down the display button until the start-up screen turns back on (approximately 3-5 seconds).

Hold down the Home button for about 20 seconds. The device will turn off and reboot to the start-up screen. Release the Home button when the screen flashes white. This clears the cache and resets configurations to default. (Note: A Hard Reset resolves most issues but does not erase all settings.)

Use a reset pin to press the small hole next to the SIM tray. At the same time, press the Home button for about 10 seconds. The screen will flash, and the device will boot up twice. (Note: A Factory Reset erases all data and should be done only if directed by Support.)

If your device does not turn on, it might be due to a low battery. Connect it to the charger for over 1 hour to ensure it gets enough power.

If your device won’t charge, it could be due to using a low-wattage charge block. Make sure to use a 20W charging block.

Slow or no service can be caused by poor reception or SIM issues. Contact our Support team for assistance.

If your device is stuck on the Boot Page, it might be due to an error in the boot procedure. Try performing a Hard Reset.

If your device keeps rebooting, it might be having trouble connecting to LTE. Perform a Hard Reset first. If the issue persists, contact our Support team.